Shipping policy

Shipping Policy

Last Updated:

 

Thank you for shopping with menved (menved.in). This Shipping Policy explains how we process, handle, and deliver your orders.

1. Introduction

At Pliza Gems, we aim to deliver your products safely and on time. By placing an order on our website, you agree to the terms mentioned in this Shipping Policy.

2. Shipping Coverage

 

We ship products across India. International shipping may be added in the future.

3. Order Processing Time

 

  • Orders are processed within 1–3 business days after successful payment.

  • Orders placed on weekends or holidays will be processed on the next working day.

  • Custom or made-to-order products may require additional processing time.

4. Shipping Methods & Delivery Time

 

Delivery time depends on your location and the courier service.

5. Shipping Charges

 

  • Shipping charges may vary depending on your order value, location, or ongoing promotions.

  • Exact shipping charges will be displayed at checkout before payment.

6. Order Tracking

Once your order is shipped:

  • You will receive a tracking ID via email or SMS.

  • You can track your parcel on the courier partner’s website.

If you face issues with tracking, contact us at menved@gmail.com.

7. Packaging & Safety

 

  • All products are securely packed to prevent damage during transit.

  • We use safe, hygienic, and tamper-proof packaging to ensure product quality.

  • Orders are checked and sealed carefully before dispatch.

  • If you receive a package that appears damaged or tampered with, please contact us immediately before using the product.

8. Incorrect Address / Failed Delivery

Pliza Gems is not responsible for delayed or failed deliveries caused due to:

  • Incorrect or incomplete address

  • No one available at the address during delivery

  • Customer not answering calls from delivery personnel

In such cases:

  • The courier may attempt delivery again OR

  • The parcel may be returned to us

 

Re-shipping charges may apply for returned orders.

9. Lost or Stolen Packages

If a package is lost in transit:

  • We will coordinate with the courier partner to locate it

  • This process may take 7–15 business days

  • If confirmed lost, we may issue a replacement or refund

 

Stolen packages after delivery confirmation are not covered.

10. Delays Due to Uncontrollable Factors

We are not responsible for shipping delays caused by:

  • Natural disasters

  • Strikes

  • Transportation issues

  • Political unrest

  • Courier service disruptions

 

We always try our best to support customers in such situations.

11. Contact Information

If you have questions about your shipment, please contact us:

Email: menved@gmail.com